Customer Support

Customer Support – Julian Crest

At Julian Crest, we want every customer to feel informed, supported, and confident while shopping with us. We understand that online fashion shopping can raise questions—especially when items are shipped internationally—and our team is here to guide you through every step. Even though we don’t operate physical stores or warehouses, we work closely with our global fulfillment partners to make sure your order is processed smoothly, tracked properly, and delivered securely.

We aim to provide honest communication, quick responses, and clear updates about your purchase because your trust matters to us more than anything.

How We Support You

Our support team assists with:

  • Order status & shipping updates

  • Tracking number inquiries

  • Address correction requests

  • Product detail questions

  • Payment & checkout issues

  • Any general concerns about your shopping experience

We try to respond to all emails within 24–48 hours.

Contact Email: support@juliancrest.com

Shipping & Delivery Information

Because we operate on a global dropshipping model, all items are shipped directly from our partner manufacturers. This helps us offer a wide range of styles without keeping physical stock, but it also means:

  • Shipping can take 7–20 business days, depending on the destination.

  • Tracking information may take 2–5 days to update after the order is processed.

  • Delivery times may vary due to customs or international logistics.

We always provide a tracking number once your order is shipped. If your tracking doesn’t update immediately, don’t worry—this is normal with international shipments.

Order Changes & Cancellations

Because orders are automatically sent to our partners for processing, changes or cancellations must be requested within 12 hours after placing the order.
After this window, we cannot modify or stop the shipment.

If you entered the wrong address, contact us immediately at support@juliancrest.com and we will try our best to fix it before the order is shipped.

Returns & Refunds

We want to be transparent:
Since our products are shipped internationally and handled by multiple logistics partners, we cannot offer easy return shipping. Returning items overseas can be very costly and time-consuming.

However, we still protect our customers through:

✓ Refunds for Damaged or Incorrect Items

If your item arrives damaged, defective, or significantly different from the description, contact us within 48 hours with pictures, and we will resolve it for you.

✓ Lost Packages Protection

If your order does not arrive within the maximum shipping timeframe, we will fully refund or resend your item.

Our goal is to be fair and honest with every customer, even within the limitations of international shipping.

When You Should Contact Us

Feel free to message us if:

  • You need help tracking your order

  • Your package hasn’t arrived in the expected timeframe

  • You received a damaged or wrong item

  • You want information about sizing or materials

  • You have any concerns before or after placing an order

We are always ready to help and make your experience smoother.

Our Promise to You

Julian Crest is built on passion, creativity, and a commitment to delivering unique clothing styles from around the world. Even though we don’t operate like traditional stores, we are dedicated to treating every customer with respect, honesty, and personalized support.

Thank you for choosing us — we truly appreciate the trust you place in our brand.

If you ever need assistance, just reach out. We’re always here to help.