FAQs

Julian Crest FAQs

Shipping & Delivery
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Standard delivery takes 5–7 business days, while express options are available at checkout.

Q: Do you ship internationally?
A: Yes. We deliver globally. Shipping fees and timing vary by location.

Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 14 days. Items must be unworn, unwashed, and in original condition with tags.

Q: How can I exchange an item?
A: Contact our support team with your order details, and we will arrange an exchange swiftly.

Product Care
Q: How should I care for my clothing?
A: Gentle washing or dry cleaning is recommended. Avoid bleach and high heat to preserve quality.

Q: Are your products true to size?
A: Yes. Refer to our sizing guide on each product page for the perfect fit.

Payments & Security
Q: What payment methods are accepted?
A: We accept all major credit/debit cards, PayPal, and Shopify Payments. Transactions are fully secure.

Q: Is my payment information safe?
A: Absolutely. All data is encrypted to ensure privacy and security.

Brand & Quality
Q: Are Julian Crest products authentic?
A: Every piece is crafted with precision and premium materials. Authenticity and quality are guaranteed.

Q: How can I contact Julian Crest?
A: Reach us at support@juliancrest.com or via our website’s contact form. Our team is ready to assist.